Return Policy
Read This First
Before returning any parts, contact us to request an (RMA) Returned Merchandise Authorization number.
All merchandise returned for credit must have prior authorization. Returns WILL NOT BE ACCEPTED without a Return Merchandise Authorization number (RMA #). The RMA # must accompany all returns. The RMA # must be written on the packing slip. All returns must be shipped to us freight prepaid and are subject to a restocking and re boxing fee.
Non-defective Merchandise
Returns on non-defective merchandise are eligible for return within 30 days from the invoice date and are subject to a 10% restock fee and up to a 10% re-box fee. The buyer will also be assessed any outbound shipping charges from the original purchase. No returns allowed on special orders, or on products that have been installed and removed. Obsolete or discontinued items are not eligible for return.
Items Damaged In Shipping
Shipping damages must be reported to us within 2 days from the delivery date. If an item was damaged in shipping, then we file a claim with UPS. UPS takes 3 days to review our claim and at the end of 3 days, if they accept the claim, they will pick up the item and deliver it back to us. When the package arrives back to us, we will give you a refund—may take 7-14 days.
Refund Policy
In the event that you receive a damaged part, a return is possible as long as you bear the return shipping costs. Refunds will only be applied after all returns are thoroughly checked and we are satisfied with the condition of the items. Mounted tires are considered used and are NOT returnable. NO RETURN ON ELECTRICAL PARTS. All returns must be in the original packaging and include (installation components, instructions, etc).
Receiving item(s) you didn't order?
If we shipped the wrong item you may return the item(s). Once the item has been received back, we will issue a refund. This will take 7-14 days.
Missing item(s)
Contact us and we’ll do our best to determine a resolution.
Warranty and Defective Returns
For information on warranty or defective returns please click on the warranty tab above to read our written limited warranty, or contact our customer service department.
Before returning any parts, contact us to request an (RMA) Returned Merchandise Authorization number.
All merchandise returned for credit must have prior authorization. Returns WILL NOT BE ACCEPTED without a Return Merchandise Authorization number (RMA #). The RMA # must accompany all returns. The RMA # must be written on the packing slip. All returns must be shipped to us freight prepaid and are subject to a restocking and re boxing fee.
Non-defective Merchandise
Returns on non-defective merchandise are eligible for return within 30 days from the invoice date and are subject to a 10% restock fee and up to a 10% re-box fee. The buyer will also be assessed any outbound shipping charges from the original purchase. No returns allowed on special orders, or on products that have been installed and removed. Obsolete or discontinued items are not eligible for return.
Items Damaged In Shipping
Shipping damages must be reported to us within 2 days from the delivery date. If an item was damaged in shipping, then we file a claim with UPS. UPS takes 3 days to review our claim and at the end of 3 days, if they accept the claim, they will pick up the item and deliver it back to us. When the package arrives back to us, we will give you a refund—may take 7-14 days.
Refund Policy
In the event that you receive a damaged part, a return is possible as long as you bear the return shipping costs. Refunds will only be applied after all returns are thoroughly checked and we are satisfied with the condition of the items. Mounted tires are considered used and are NOT returnable. NO RETURN ON ELECTRICAL PARTS. All returns must be in the original packaging and include (installation components, instructions, etc).
Receiving item(s) you didn't order?
If we shipped the wrong item you may return the item(s). Once the item has been received back, we will issue a refund. This will take 7-14 days.
Missing item(s)
Contact us and we’ll do our best to determine a resolution.
Warranty and Defective Returns
For information on warranty or defective returns please click on the warranty tab above to read our written limited warranty, or contact our customer service department.
Shipping Policy
Shipping & Damaged or Lost Items Information
Delivery Options
Performance Muffler & Truck Accessories products ships using UPS, USPS, FedEx Freight, and by various other truck freight companies for domestic shipments within the continental United States. Typically smaller orders (under 160lbs) will ship via UPS or USPS, whereas larger/heavier orders (over 160 lbs) will ship via a Motor Freight Carrier.
Motor Freight shipments can be shipped to a commercial (business) or residential address (home). We recommend having motor freight shipments delivered to a commercial address. It is common to have the kit shipped to the distributor or shop that will be performing the install, as long as permission is obtained from the distributor/shop. In the event a motor freight shipment must go to a residential address there will be an additional $50 residential delivery fee charged by the freight carrier. The freight companies charge this $50 residential delivery fee to setup a drop off appointment and to schedule a smaller truck to make the delivery in the residential area. Often there are times where a motor freight carrier cannot access a residential area due to tight turning radiuses, load restrictions, etc. Using a commercial address on your motor freight delivery will help avoid delivery restrictions and delays, insure prompt delivery, avoid the need to set up a drop off appointment, and will also avoid the freight companies’ $50 residential delivery fee. Motor freight shipments being delivered to a residential address may also require additional days for service and delivery. Transit times vary between the numerous different shipping companies, depending also on the product ordered and ship-to location.
Important: If shipping Motor Freight to a residential address, the customer must be home. It is the customers responsibility to thoroughly inspect and sign for the merchandise at the time of delivery. See also, damaged and lost packages.
Damaged and lost packages:
If you receive a package which was damaged, i.e., the product inside the package is damaged or some pieces inside the package are missing, etc., please call customer service immediately or email your sales person of record, to report it. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product, and please, do not tear down your vehicle. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, i.e. missing a complete box, etc., please call customer service immediately or email us at offroad2@att.net.
If you receive your merchandise by truck freight, pay special attention to what it says on the paperwork you will be asked to sign. It will say 1 skid containing X number pieces. You are signing for this many pieces. You must count and confirm the number of pieces before signing.
If you receive a package that was short or damaged which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as (short) or (damaged) qty?, Item?, Description?, Type damage?, Etc. Please make sure that the driver acknowledges the situation, in writing on the bill of lading or else we cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.
If your package has been shipped to you from Performance Muffler & Truck Accessories and has become lost by one of the carriers, then a "tracer" must be started on the item/package. Performance Muffler & Truck Accessories, unfortunately, is at the mercy of the carriers in these situations and our hands are tied. We at Performance Muffler & Truck Accessories must abide by the rules of the carrier under these circumstances.
A certain number of days are allowed for the carrier to attempt to locate and deliver the package. If this cannot be completed, then a claim will be opened and Performance Muffler & Truck Accessories will be given permission by the carrier to reship to you. It is not Performance Muffler & Truck Accessories’ fault that the carrier lost your package. In an effort to eliminate this situation we attempt to ship only with the most reputable carriers available.
Delivery Options
Performance Muffler & Truck Accessories products ships using UPS, USPS, FedEx Freight, and by various other truck freight companies for domestic shipments within the continental United States. Typically smaller orders (under 160lbs) will ship via UPS or USPS, whereas larger/heavier orders (over 160 lbs) will ship via a Motor Freight Carrier.
Motor Freight shipments can be shipped to a commercial (business) or residential address (home). We recommend having motor freight shipments delivered to a commercial address. It is common to have the kit shipped to the distributor or shop that will be performing the install, as long as permission is obtained from the distributor/shop. In the event a motor freight shipment must go to a residential address there will be an additional $50 residential delivery fee charged by the freight carrier. The freight companies charge this $50 residential delivery fee to setup a drop off appointment and to schedule a smaller truck to make the delivery in the residential area. Often there are times where a motor freight carrier cannot access a residential area due to tight turning radiuses, load restrictions, etc. Using a commercial address on your motor freight delivery will help avoid delivery restrictions and delays, insure prompt delivery, avoid the need to set up a drop off appointment, and will also avoid the freight companies’ $50 residential delivery fee. Motor freight shipments being delivered to a residential address may also require additional days for service and delivery. Transit times vary between the numerous different shipping companies, depending also on the product ordered and ship-to location.
Important: If shipping Motor Freight to a residential address, the customer must be home. It is the customers responsibility to thoroughly inspect and sign for the merchandise at the time of delivery. See also, damaged and lost packages.
Damaged and lost packages:
If you receive a package which was damaged, i.e., the product inside the package is damaged or some pieces inside the package are missing, etc., please call customer service immediately or email your sales person of record, to report it. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product, and please, do not tear down your vehicle. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, i.e. missing a complete box, etc., please call customer service immediately or email us at offroad2@att.net.
If you receive your merchandise by truck freight, pay special attention to what it says on the paperwork you will be asked to sign. It will say 1 skid containing X number pieces. You are signing for this many pieces. You must count and confirm the number of pieces before signing.
If you receive a package that was short or damaged which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as (short) or (damaged) qty?, Item?, Description?, Type damage?, Etc. Please make sure that the driver acknowledges the situation, in writing on the bill of lading or else we cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.
If your package has been shipped to you from Performance Muffler & Truck Accessories and has become lost by one of the carriers, then a "tracer" must be started on the item/package. Performance Muffler & Truck Accessories, unfortunately, is at the mercy of the carriers in these situations and our hands are tied. We at Performance Muffler & Truck Accessories must abide by the rules of the carrier under these circumstances.
A certain number of days are allowed for the carrier to attempt to locate and deliver the package. If this cannot be completed, then a claim will be opened and Performance Muffler & Truck Accessories will be given permission by the carrier to reship to you. It is not Performance Muffler & Truck Accessories’ fault that the carrier lost your package. In an effort to eliminate this situation we attempt to ship only with the most reputable carriers available.
